Last Updated: May 3, 2025
Effective Date: May 3, 2025

1. INTRODUCTION AND ACCEPTANCE

Welcome to emergencyplumberrockville.com ("Website," "Platform," "we," "us," or "our"), owned and operated by ClickYield Media LLC, a Maryland limited liability company. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and ClickYield Media LLC regarding your access to and use of our lead generation services.

By accessing or using our Website, submitting a service request, or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Website or services.

2. SERVICE DESCRIPTION

2.1 Lead Generation Services

Emergency Plumber Rockville operates as a lead generation platform that connects consumers experiencing plumbing issues with licensed plumbing professionals in Maryland. We are NOT a plumbing company and do not provide plumbing services. Our services include:

Collecting and managing consumer requests for plumbing services
Matching consumer requests with licensed plumbers based on specified criteria
Facilitating connections between consumers and plumbing companies
Selling qualified leads to plumbing service providers
Providing general information about plumbing emergencies

2.2 No Plumbing Services

We do not:

Perform any plumbing work or repairs
Employ or contract plumbers directly
Guarantee availability of plumbers
Control the quality, timing, or pricing of plumbing services
Make warranties about plumbing work performed
Act as an agent for any plumbing company

2.3 Emergency Services Disclaimer

While our name includes "Emergency," we are not an emergency dispatch service. For life-threatening emergencies, call 911 immediately. We cannot guarantee immediate plumber availability or response times.

3. CONSUMER CONSENT AND INFORMATION SHARING

3.1 Express Written Consent

By submitting a service request through our Website, you provide express written consent for:

ClickYield Media LLC to collect, process, and share your information as described in our Privacy Policy
Licensed plumbing professionals in our network to contact you regarding your request
Communications via phone, email, text message, or mail from us and our plumbing partners
Multiple plumbing companies to contact you based on a single request submission
The sale or transfer of your information to qualified plumbing service providers

IMPORTANT FCC COMPLIANCE NOTICE: Effective January 27, 2025, in accordance with FCC regulations, you understand and agree that:

Your consent is specific to plumbing service-related communications
Each plumbing company must obtain your separate consent before contacting you
You have the right to revoke consent at any time
You are not required to provide consent as a condition of purchasing any goods or services

3.2 Communication Practices

You acknowledge that:

Multiple plumbing companies may contact you
Contact may occur 24/7 for emergency requests
You may receive automated calls or texts if you've provided consent
Response times vary based on plumber availability
You can opt out of communications at any time

3.3 Lead Distribution

Your service request may be:

Shared with multiple plumbing companies
Sold to one or more service providers
Used to match you with appropriate service providers
Subject to verification before distribution

4. USER INFORMATION AND RESPONSIBILITIES

4.1 Information Accuracy

When submitting a request, you agree to:

Provide accurate, current, and complete information
Use your real name and contact information
Accurately describe your plumbing issue
Update any information that becomes inaccurate
Not impersonate any person or entity

4.2 Eligibility

You must be:

At least 18 years of age
Authorized to request plumbing services for the property
Located within our service area
Legally capable of entering into binding contracts

4.3 User Conduct

You agree not to:

Submit false or fraudulent service requests
Use our services for any unlawful purpose
Interfere with or disrupt our services
Attempt to gain unauthorized access to our systems
Harass or abuse plumbing professionals
Reverse engineer our Website or services

5. DISCLAIMER OF WARRANTIES AND LIABILITY

5.1 Service Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE SPECIFICALLY DISCLAIM ALL WARRANTIES INCLUDING:

MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
AVAILABILITY OR TIMELINESS OF SERVICES
ACCURACY OF INFORMATION

5.2 Plumbing Services Disclaimer

WE EXPRESSLY DISCLAIM ALL LIABILITY FOR:

Quality, reliability, or suitability of plumbing services
Actions or omissions of plumbing professionals
Damages, injuries, or losses from plumbing work
Delays in service or non-availability of plumbers
Pricing, warranties, or guarantees offered by plumbers
Property damage or personal injury
Any disputes between you and plumbing professionals

5.3 No Professional Relationship

We do not:

Create any professional relationship with plumbers
Guarantee licensing or insurance of plumbers
Verify credentials beyond basic requirements
Supervise or control plumbing work
Assume liability for plumbing services

6. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY MARYLAND LAW, IN NO EVENT SHALL CLICKYIELD MEDIA LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR:

ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, REVENUE, DATA, OR USE
PROPERTY DAMAGE OR PERSONAL INJURY
COSTS OF SUBSTITUTE SERVICES
ANY DAMAGES RELATED TO PLUMBING SERVICES
ANY DAMAGES EXCEEDING $100

7. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless ClickYield Media LLC, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

Your use of our services
Your violation of these Terms
Your interactions with plumbing professionals
Any plumbing services performed
Your violation of any rights of another party
Your submission of false or misleading information

8. INTELLECTUAL PROPERTY

8.1 Ownership

All content on our Website, including text, graphics, logos, images, software, and compilation thereof, is the property of ClickYield Media LLC or its licensors and is protected by U.S. and international copyright laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website for personal, non-commercial purposes in accordance with these Terms.

8.3 Restrictions

You may not:

Copy, modify, or distribute our content without permission
Use our trademarks without authorization
Create derivative works based on our content
Use automated means to access our Website without permission

9. THIRD-PARTY RELATIONSHIPS

9.1 Independent Contractors

All plumbing professionals are independent contractors, not our employees or agents. We do not control their work, methods, pricing, or scheduling.

9.2 Third-Party Terms

Your interactions with plumbing professionals are governed by their terms and conditions. We are not a party to any agreements between you and service providers.

9.3 No Endorsement

We do not endorse, recommend, or guarantee any specific plumbing professional or company.

10. DATA PROTECTION AND PRIVACY

10.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

10.2 Data Security

We implement reasonable security measures to protect your information but cannot guarantee absolute security.

10.3 TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and obtain appropriate consent for communications.

11. DISPUTE RESOLUTION

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law provisions.

11.2 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Montgomery County, Maryland, and you hereby consent to the personal jurisdiction and venue of such courts.

11.3 Dispute Resolution Process

Before filing any lawsuit, you agree to first:

Contact us at info@clickyieldmedia.com
Engage in good faith negotiation for at least 30 days
Consider mediation if negotiation fails

11.4 Class Action Waiver

You agree to bring any claims against us only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

12. MODIFICATIONS AND TERMINATION

12.1 Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

Posting the updated Terms on our Website
Updating the "Last Updated" date
Displaying a notice on our Website

12.2 Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including breach of these Terms.

13. GENERAL PROVISIONS

13.1 Entire Agreement

These Terms constitute the entire agreement between you and ClickYield Media LLC regarding the use of our services.

13.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

13.5 Force Majeure

We shall not be liable for any failure to perform our obligations due to causes beyond our reasonable control.

13.6 Electronic Communications

You consent to receive electronic communications from us relating to your use of the services.

13.7 Maryland Specific Provisions

In accordance with Maryland law:

The Maryland Consumer Protection Act applies to our services
We comply with Maryland's Personal Information Protection Act
Maryland courts have exclusive jurisdiction over disputes

14. DISCLAIMERS REGARDING EMERGENCY SERVICES

14.1 Not an Emergency Service

We are not a 911 service, emergency dispatch, or emergency response service. For immediate life-threatening emergencies, call 911.

14.2 No Guaranteed Response Time

We cannot guarantee plumber availability or response times, even for requests marked as "emergency."

14.3 Service Availability

Plumber availability may be limited during nights, weekends, holidays, or severe weather conditions.

15. CONTACT INFORMATION

For questions about these Terms, please contact us at:

ClickYield Media LLC
Email: info@clickyieldmedia.com
Website: emergencyplumberrockville.com

16. ACKNOWLEDGMENT

BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.